Credit Notes
A credit note reverses a sale you have already invoiced - a sales return, a cancellation, or a correction that reduces the amount the customer owes. It always points back to a specific invoice, records a reason, and is reported to the IRD just like the invoice it credits.
Use a credit note to return or reduce an issued invoice. Use Void to cancel an invoice outright (voiding issues a credit note for you). Use a Debit Note to increase a value or record a purchase return to a supplier.
How a credit note works here
In eBilling Lite a credit note is a full return of the referenced invoice. When you pick the invoice, the system copies its customer, discount, terms and all of its line items and charges into the credit note as read-only rows, then works out the reversing totals. You supply the reason; everything else mirrors the original.
For a partial return (some lines or quantities only), void the original invoice and reissue a corrected one for the kept items. This keeps the credit exactly matched to a real invoice, which is what the IRD and your auditor expect.
Issuing a credit note
- Open Credit Notes → NewThe form opens with an invoice picker.
- Pick the reference invoiceSearch by number, date or customer. The note fills in with the invoice's customer, items, charges, discount and terms.
- Type the reasonExplain why - return, cancellation, billing error. This prints on the note and is required for the IRD audit trail.
- Check the reversing totals and saveSaving numbers, signs and reports the credit note. It is then locked.
The form, field by field
Credit note header
| Field | Required | What to enter |
|---|---|---|
| Reference Invoice picker | Yes | The invoice being credited. Picking it auto-fills the rest of the note. Shown as number - date - customer so you choose the right one. |
| Date (BS) BS date | Auto | Stamped as today and read-only. |
| Invoice # text | Auto | The referenced invoice's number. Filled automatically. |
| Invoice Date text | Auto | The referenced invoice's date. Filled automatically. |
| Customer text | Auto | The customer from the invoice. Filled automatically. |
| Reason for Return text area | Yes | Why the credit is being issued. At least 3 characters; printed on the note. |
Returned items
These rows are copied from the invoice and are read-only - you cannot add or remove lines, which is what makes this a full return.
| Column | Meaning |
|---|---|
| Description | The item being returned. |
| Unit / Qty / Rate | As on the original invoice. |
| Disc. | Any per-line discount from the invoice. |
| Tax | Whether the line was taxable. |
| Line Total | Quantity × rate for the line. |
Reversing totals
The note works out the amount to credit, splitting taxable and exempt and re-applying any whole-invoice discount proportionally:
| Figure | Meaning |
|---|---|
| Taxable Amount | Value of the taxable lines after their share of the discount. |
| Tax Exempt | Value of the exempt lines after their share of the discount. |
| Total Discount | Line discounts plus the document discount being reversed. |
| VAT 13% | VAT on the taxable amount, credited back. |
| Grand Total | The full amount credited to the customer. |
Other charges
Any freight or service charges from the invoice are mirrored here, read-only, with their VAT, so the credit reverses them too.
Other
| Field | Meaning |
|---|---|
| Document Discount | The whole-invoice discount being reversed. Filled from the invoice, read-only. |
| Terms & Conditions | Copied from the invoice, read-only. |
After you save
- The credit note gets its own number in the current fiscal year, is signed, and is reported to the IRD (its sync status appears on the IRD screen).
- It is now locked - issued credit notes cannot be edited or deleted.
- You can preview, print, reprint (with a reason), email and export it, exactly like an invoice.
- It appears against the original invoice under its linked credit notes, and feeds the Credit Note Register and VAT reports.