App Support - MISAC Mobile | MISAC Intelligence

mail

Email Support

Send us an email and we'll respond within 24 hours.

[email protected]

phone

Phone Support

Call us during business hours (Sun-Fri, 10AM-6PM NPT).

+977-9843657489

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Message us on WhatsApp for quick responses.

Chat on WhatsApp

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Contact Form

Fill out our contact form for detailed inquiries.

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helpFrequently Asked Questions

How do I log in to the app?

Use your organization-provided credentials (username and password) to log in. If you do not have credentials, contact your organization administrator or email us at [email protected].

How do I enable biometric login (Face ID or Fingerprint)?

After logging in with your credentials, go to Profile > Settings and enable "Biometric Login". You will be prompted to authenticate with your device's biometric system.

Why can't I scan documents?

Make sure you have granted camera permission to the app. Go to your device Settings > Apps > MISAC Mobile > Permissions and enable Camera access.

How does offline mode work?

The app automatically saves your data locally when offline. Once you're back online, data will sync automatically. You can also manually sync from the dashboard.

My session keeps expiring. Why?

For security, sessions expire after 30 minutes of inactivity. If you have biometric login enabled, you can quickly re-authenticate without entering your password.

How do I delete my account?

You have three options. (1) Submit a request from our Account & Data Deletion page - no app install required. (2) Open MIS.AC, go to Profile > Settings > Delete Account, and confirm. (3) Email [email protected] from your registered email with the subject "Account Deletion Request". Personal data is deleted within 30 days of verification. See the Account Deletion page for full details on what is deleted and what is retained for legal compliance.

The app is crashing. What should I do?

Try these steps: (1) Close and reopen the app, (2) Check for app updates in your app store, (3) Restart your device, (4) Reinstall the app. If issues persist, contact support with details about when the crash occurs.

smartphoneSystem Requirements

iOS

iOS 16 or later
iPhone 6s or newer
~100 MB storage

Android

Android 6.0 (API 23) or later
ARM64 device
~80 MB storage

Network

Internet connection for sync
Offline mode available
HTTPS required

Permissions

Camera (scanning)
Storage (documents)
Notifications (alerts)

starApp Features

Document Scanning

Capture receipts, invoices, and documents using your camera. The app uses OCR to extract text automatically.

Data Entry

Submit expense entries, payment requests, and other forms directly from your mobile device.

Offline Mode

Work without internet connection. Your data is saved locally and syncs when you are back online.

Biometric Security

Secure your account with Face ID or fingerprint authentication for quick and safe access.

Push Notifications

Receive important updates and alerts about your submissions and account activity.

MISAC Mobile App Support