The kinds of support request, each with the price a request of that kind costs.
When to use it
When you set up or change the support services you offer and what each one costs.
Before you start
Only the workspace owner or the person who runs support should change this list. Everyone else can only read it.
Where to find it
Setup > Configuration > Support > Ticket Type.
The fields on this screen
| Field (on screen) | What to enter | Required |
|---|---|---|
| Ticket Type | (not explained yet) | No |
| Ticket Price | (not explained yet) | No |
Adding a record
- Open Setup > Configuration > Support > Ticket Type and click Add / New.
- Enter the Ticket Type name and its Ticket Price.
- Save.
Tips and common mistakes
- The support request form does not pick from this list yet. A request raised from the app, or from "Still stuck? Tell support" in Help, uses its own Request Type choices. So a type added here does not appear there.
Related guides
See also Request Issues/Request Feature.